Support

Email support@trelven.com with:

• The app name and version (Settings → About in most of our apps).
• Your device model and OS version.
• What you were doing when the issue happened.
• A screenshot or screen recording if you can capture one.

Reproducible reports get fixed fastest.

As the parent or legal guardian, you have the right to review the personal information we have collected from your child, request that we delete it, and refuse further collection or use of it.

To make a request, email info@trelven.com with the subject line "Parental request" and include:

• The app name your child uses.
• The child's in-app username or account identifier, if any.
• What you'd like us to do (review, delete, or stop collecting).

We respond within 30 days. To verify the request, we may ask you to confirm details only a parent would reasonably know (for example, the account email tied to the child's profile). Once we've verified the request, we'll delete the data from our active systems within 30 days; limited records may be retained only where required by law. Full details are in our Privacy Policy — Children's Privacy.

You can request account deletion in either of two ways:

• In-app: open Settings → Account → Delete Account, then confirm. Your data is removed within 30 days.
• By email: send a deletion request from the email address tied to your account to support@trelven.com with the subject line "Delete my account." We will confirm and complete the request within 30 days.

Once deletion is complete, your account and associated personal data are removed from our active systems. Some records may be retained for limited legal, accounting, or security purposes, as described in our Privacy Policy.

Purchases made through the Apple App Store are handled by Apple. To request a refund, visit reportaproblem.apple.com and select the purchase.

Purchases through Google Play are handled by Google. Visit play.google.com/store/account/orderhistory and choose the order.

If your refund relates to a defect or issue caused by one of our apps, email support@trelven.com and we'll do what we can to help, including coordinating with the store.

We use encryption in transit (HTTPS/TLS), enforce least-privilege access controls on our infrastructure, and store sensitive data on-device whenever the feature allows it. We collect only what is needed to make the product work and never sell personal information. Full detail is in our Privacy Policy.

To request a copy of the personal data we hold about you, email support@trelven.com from the address on your account. We'll respond within the time required by applicable law.

In any app that uses a password, choose Sign in → Forgot password and follow the email link. If you don't receive the email within a few minutes, check your spam folder, or contact support@trelven.com.

Each app's App Store / Google Play listing shows the current minimum OS requirement. We aim to support the latest two major releases of iOS and Android.

Email support@trelven.com. A real person reads every message.